Refund Policy of ThoroughfareRegistry

Last Updated: March 15, 2023

Our Pledge:

At ThoroughfareRegistry, customer satisfaction is paramount. If there's something wrong with your order, we're here to help make it right. The following Refund Policy outlines how we handle refunds and returns for the items purchased from our website, thoroughfareregistry.sbs, or in person at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.

Incorrect or Damaged Items:

If you receive an incorrect or damaged item, please contact us immediately at +44 20 7946 0958. We will prioritize resolving any issues with your order. You may be eligible for a full refund or a replacement pizza without additional charge.

Cancellation Policy:

Orders can be cancelled up until the pizza has entered the preparation stage. After this point, we cannot guarantee cancellation as the pizza will be in the process of being made specifically for you. If cancellation is successful, a full refund in the original form of payment will be processed.

Refund Process:

All refund requests must be initiated within 24 hours of order receipt. Please reach out to our customer service team at +44 20 7946 0958 with your order number and details of the issue.

Refunds will be processed to the original method of payment within 5-7 business days of the agreed refund. The timing of the refund appearing in your account may vary depending on your card issuer's policies.

Non-Refundable Items:

Some sales items are considered final and are non-refundable, such as gift cards and promotional merchandise.

Food Quality:

Your satisfaction with our pizzas and other menu items is of utmost importance. If the quality of the food you received did not meet our high standards, please call us at +44 20 7946 0958. We will need specific information about what was unsatisfactory, and we may request photo evidence for our quality assurance process. Once reviewed, we can offer a re-make of your original order, a credit towards a future purchase, or a refund.

Non-Returnable Items:

Any perishable goods such as food cannot be returned. However, if our products do not meet your expectations, the above stated measures will be taken to ensure your satisfaction.

Missed Delivery:

If you were not available to receive your delivery at the agreed-upon time and we were unable to find a safe place to leave your order, we reserve the right to not refund for the purchase. However, we will work with you to arrange for another delivery time or a pickup solution if possible.

Modifying Your Order:

If you need to make changes to your order after it has been placed, please contact us as soon as possible at +44 20 7946 0958. While we will make our best effort to accommodate your requests, we cannot make changes once the pizza has entered the preparation stage.

Contact Us:

For more assistance or to initiate a refund process, please contact our customer support directly at +44 20 7946 0958. We value your patronage and feedback. It is our goal to provide you with not only great pizza but also great service.

Thank you for choosing ThoroughfareRegistry for your meal. We look forward to serving you again!